Contact Us

Consumer Credit Counseling Service of Northeastern Iowa

(319) 234-0661


Customer Service Phone Hours

Monday - Thursday: 9 am - 8 pm

Friday- 9am-5pm


Customer Service In Person Hours

Monday - Thursday: 9 am - 6pm

Friday- 9am-5pm


Counseling Hours- By Appointment Only

Monday - Thursday: 8 am - 8 pm
Friday: 8 am - 5 pm
Some Saturdays: 9 am - 1 pm


**Holiday hours may vary- please call ahead**


Waterloo Office:                                           

CCCS of Northeastern Iowa
1003 W. Fourth Street                                                                                                                     
Waterloo, IA  50702   
Phone: (319) 234-0661                                          
Toll Free: (800) 714-4388



Dubuque Office:                                           

CCCS of Northeastern Iowa
419 N. Grandview
Suite 500-B                                                                                                                    
Dubuque, IA  52001   
Phone: (563) 582-3885                                          
Toll Free: (800) 714-4388



**ACH Payment Changes**

If you are a current DMP client looking to make changes to an upcoming monthly payment, changes will no longer be accepted via email. Please call our Client Support department at (319) 234-0661 Monday-Friday between 9am and 5pm to ensure that your request is processed timely.


We provide consumer credit counseling services including bankruptcy counseling, foreclosure prevention counseling, student loan counseling, housing counseling, reverse mortgage counseling, other options for paying off debts, and financial education services.

If you are asking for information or want an appointment, please use the form below. If you are already a client please email us at Please remember not to send sensitive information or payment change requests in this email.  We will contact you soon!

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